Terms and Conditions.

Effective Date: 15 May 2025

Last Updated: 15 May 2025

Welcome to tintrousers.com, the official website of Tin Trousers Limited (“we”, “us”, or “our”). By accessing or using our website and services, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

1. Who We Are

· Tin Trousers Limited

· Registered in England and Wales

· Company Number: 13372543

· Registered Address: 7 Gomer Lane, Gosport, PO12 2RZ

· Email: enquiries@tintrousers.com]

· We provide specialist military tailoring services including bespoke uniform creation, alterations, medal mounting, and second-hand uniform sales.

2. Use of the Website

· You agree to use this site only for lawful purposes.

· You must not use our website to transmit any harmful or illegal content.

· You may not copy, reproduce, or commercially exploit any content from this site without written permission.

3. Services and Products

· Uniform alterations and bespoke tailoring

· Rank striping and embroidery

· Medal mounting

· Second-hand military uniform sales

· On-site tailoring clinics and postal tailoring

· Service descriptions and pricing are subject to change without notice. All descriptions are provided in good faith.

4. Orders and Payment

· Orders may be placed via email, phone, in person, or through our online contact form.

· We accept payment by card, bank transfer, or other agreed methods.

· Full payment is required before dispatch or completion of services unless otherwise agreed.

5. Postal Tailoring and Delivery

· You are responsible for ensuring that any garments sent to us by post are securely packaged and clearly labelled.

· We recommend using tracked delivery both ways.

· We are not liable for any loss or damage caused by third-party postal services.

6. Turnaround Times

· We aim to meet agreed deadlines and will confirm estimated turnaround times upon order.

· Express services may be available on request and may incur additional charges.

· Unavoidable delays (e.g. stock shortages, postal disruption) will be communicated promptly.

7. Cancellations and Refunds

· Bespoke or altered garments are non-refundable once work has begun.

· For off-the-shelf or second-hand items, returns are accepted within 14 days if unworn and in original condition.

· Faulty goods will be repaired, replaced, or refunded in line with your legal rights.

8. Customer Responsibilities

· You are responsible for providing accurate measurements, instructions, and details.

· We are not responsible for errors caused by inaccurate information provided by the customer.

9. Intellectual Property

· All content on tintrousers.com (including logos, text, photos, and graphics) is owned by Tin Trousers Limited or its licensors.

· You may not use or reproduce any part of this website without prior written permission.

10. Liability

· We take reasonable care to ensure our services are of high quality.

· We are not liable for indirect, incidental, or consequential damages arising from the use of our services or website.

· Our total liability is limited to the value of the order placed.

11. Privacy

· Your privacy is important to us. Please refer to our Privacy Policy and Cookie Policy for details on how we collect, use, and store personal data.

12. Governing Law

· These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

· Any disputes shall be subject to the exclusive jurisdiction of the English courts.

13. Contact Us

· If you have any questions about these Terms and Conditions, please contact: